Our Response to COVID-19

To do our part to help slow the spread of COVID-19, we continue to keep our campus closed to anyone who does not live or work at Rose Villa. And, while our usual business operations have shifted in light of the pandemic, we have come together as a community to develop new ways to support residents and staff to live and work as safely as possible.

We are all unexpectedly living in a time of uncertainty, with many questions and few answers. What we can draw strength from is the fact that we have supported older adults since 1960, and it is the fortitude and interdependence of our community that has helped us weather tough times. As an independent nonprofit, Rose Villa leadership makes decisions right here, with the well-being of every community member as a guidepost. Always treating residents and staff with dignity and respect. We will get through this, and it will be because we worked together to keep our community as safe and healthy as possible.

Read on for answers to frequently asked questions. And, if you have additional questions, you are encouraged to reach out anytime to info@rosevilla.org


On Friday, September 25, 2020, two of our staff members reported symptoms consistent with COVID-19. Since then, one of those staff members has tested positive for the virus. This staff member is off duty until they are well, and it is safe for them to return to work. The other tested negative but is presumed positive given their symptoms. Since false negatives are possible, we are acting conservatively, so this person is removed from duty until it is safe for them to return to work as well. As you can imagine, this has hit our community hard emotionally. Every single staff person has worked so diligently, since the onset of the pandemic, to remain COVID-19 free. As we know, COVID-19 is an extremely contagious infectious disease and we are taking this very seriously. As both staff members turned their focus to recovery, we took action.

What is Rose Villa doing?

We want to assure you our community is, and has been, prepared for this. Once the diagnosis was confirmed, we followed all county and state rules required for Madrona Grove specifically, which informed our decision-making for the entire community. Reporting was made to the required agencies and contact tracing was conducted.

All staff, in every department, were tested for COVID-19 on Monday, September 28, 2020. As of Friday, October 2, 2020, all tests have been negative. However, two additional staff members have reported symptoms consistent with COVID-19, and as such, are off duty until they are well.  In addition, as was already planned, on Monday, October 5, 2020, we will begin weekly COVID-19 testing of all staff as part of our infection prevention protocols as required and as based off county statistical data.

In every department, staff have been provided with not only protective face masks (as they have been since March 11) but also eye protection as an additional precaution. This Personal Protective Equipment must be worn indoors and out, at all times, unless the staff member is in their own enclosed office or outdoors distanced from other residents and staff while working.

As the county, country and world continues to forge through this pandemic, please know that we are doing everything we can to keep you and our current residents safe and healthy. If you have any questions, please feel free to call (503-654-3171) or email us. Read on for more information about what our community is doing during the pandemic.

Beginning March 13, 2020, we implemented strict measures to support the safety and well-being of our residents and staff. Read on for more information.

Rose Villa’s Director of Health Services, Erin Cornell, LNHA, leads the Rose Villa Emerging Infection/Coronavirus Response Team. This team meets weekly to manage decisions on a real-time basis to ensure the safety of the community. Members are:

Erin Cornell, LNHA; Director of Health Services
Bev Shields, RN; Director of Nursing Services (DNS) & Infection Control Preventionist (ICP)MaryHelen Clausing, LCSW; Director of Social Services & Avencia In-Home Care Administrator
Vassar Byrd, CEO
Tina Moullet, Executive Director
John Schallberger, Director of Facilities Services
Diane Gibson, CFO
Norine Mulry, Director of Food and Beverage
Michelle LaCroix, Director of Human Resources
Kristina DeLisle, Environmental Services Manager
Katie Morales, Senior Management Project Coordinator
Jerry Corn, Residents’ Association Council Community Health Committee Chairperson
Dr. Leslie Bryden, Madrona Grove Medical Director and Ad Hoc Committee Member

Residents and staff may leave a message on the Coronavirus Hotline ext. 1234. A member of the Health Services team will return your call or answer your question in the weekly written COVID-19 memo update. If you are a not a resident or staff member, call 503-654-3171.
Beverly Shields, DNS & ICP, and Erin Cornell, Director of Health Services & LNHA, are in close and regular communication with Clackamas County Public Health Department, receiving current information and guidance from Oregon Health Authority (OHA), Oregon Department of Human Services (DHS), Centers for Medicare and Medicaid Services (CMS), LeadingAge (State and National associations), and Centers for Disease Control (CDC). Information learned is discussed with the Coronavirus Response Team where decisions about community policies are made to support COVID-19 management goals.
COVID-19 is the infectious respiratory disease caused by the most recently discovered coronavirus. Consult https://www.cdc.gov/coronavirus/ for more detailed information.
COVID-19 symptoms include fever, cough, shortness of breath, sore throat, body and muscle aches, nasal congestion, runny nose, fatigue, diarrhea, nausea, vomiting and new loss of sense of taste or smell.  Consult https://www.cdc.gov/coronavirus/ for more detailed information about symptoms.
  • By an infected person coughing, sneezing, speaking, or exhaling
  • Droplets from coughing, sneezing, speaking, or exhaling are spread into the air
  • Droplets can land on the mouths, noses, or eyes of people who are nearby or can be inhaled into the lungs
  • Droplets can land on surfaces, and be spread by persons touching those surfaces and then touching their face
  • Older adults are particularly vulnerable to this virus as with all viruses and are more likely than younger people to develop severe cases of the illness
  • Cough or sneeze into your elbow; OR, cough or sneeze into a tissue then throw the tissue into the trash and wash your hands
  • Wash your hands often with soap and water for at least 20 seconds
  • If a sink is not available, use hand sanitizer
  • Avoid touching your eyes, nose, or mouth
  • Stay home
  • Clean touched objects and surfaces with standard disinfecting cleaning supplies
  • Physically distance yourself from others by at least 6 feet
  • Wear a face mask when in public or around other people
  • To help boost your immune system: eat a healthy diet; get plenty of rest and sleep
Stay in your home and contact your Primary Care Physician (PCP) for guidance. Do not assume you only have a cold, as the symptoms are similar. Please also notify the Rose Villa Clinic.
Please stay in your home and quarantine. Contact your PCP for guidance. Inform the Rose Villa Clinic so that staff may take the appropriate precautions to reduce the risk of spreading the infection and to provide you with the support you need during this time.

Health Services Management will notify potentially exposed individuals on a case-by-case basis if an individual is suspected to have – or is being tested for – COVID-19 so that they may take proper precautions to help reduce any potential spread of infection.

Health Services Management will notify residents, staff, the Board, and Madrona Grove Resident family members if a community member tests positive for COVID-19.
The Director of Health Services, Erin Cornell, and Director of Nursing & Infection Control Preventionist, Beverly Shields, began monitoring the COVID-19 situation as soon as reports about the virus surfaced as an emerging infection. The first communication out to residents, staff, Board, and family members of Rose Villa’s Intermediate Care Facility (ICF) Madrona Grove residents was February 28, 2020.

In an effort to protect the health of everyone who lives and works at Rose Villa, our campus is closed to all people except for residents, employees, and essential vendors and deliveries. If a Madrona Grove resident is at end-of-life, visitors are allowed with some parameters as directed by regulations.  Because family and friends are so critical to the emotional well-being of residents, we encourage the use of phone and video communications. Please let us know if you need assistance with communicating to family and friends.

We have posted signs at all property and building entry points, stating that Rose Villa is closed to everyone except for staff and residents. Please check our social media and our website for COVID-19 related information regarding our community https://www.rosevilla.org/response-covid-19/. You may also call our main Reception line at 503-654-3171 for information.
We understand that even as an Independent Living resident, there are times when extra help is needed. Please notify Reception that you have a family member coming to campus to provide you with an essential service. Please let your family member know to observe CDC hand washing and mask guidelines. They must wear a mask while on campus. They may not go anywhere else on campus other than your residence.
We absolutely support the well-being of every resident and have gotten creative on how to make visits happen even though they cannot be in-person right now. We are utilizing phone calls, technology for video calls, and with approval, onsite visits through exterior windows while talking on the phone. Visitors are allowed at end-of-life with some parameters as set by regulatory agencies.

Elders, and especially those who are frail, are the most vulnerable population to contract and die from COVID-19. DHS has issued rules for nursing homes, which is the license Madrona Grove has (Intermediate Care Facility or ICF).   

Entry is limited to essential staff and essential visitors only.

  • Essential visitors include:
  • Staff
  • Medical Personnel
  • Vendors
  • Adult Protective Services Staff
  • Licensing/Survey staff
  • Ombudsman
  • Friends or family members visiting during end-of-life stages
  • A resident may have no more than 2 essential visitors at any time
  • Family members must be screened for COVID-19 and wear PPE as directed by Madrona Grove staff

We understand the sensitivity around death and the dying process and wish to support families through this difficult time. Residents who are in the end of life stages may have 2 visitors at a time. Staff will work directly with visitors to ensure health and safety needs are met throughout the visit. As with anyone coming in to Madrona Grove, such visitors will be screened for symptoms and potential exposure to the virus.

Our mission to support older adults in living the life of their own choosing remains a guiding principle at Rose Villa, as we take every necessary action to assure the continued health and safety of every community member. We are humbled by our responsibility to support the well-being and safety of our residents.

  • Masks are required in all indoor community spaces, all outdoor community spaces when within 6 -12 feet of others, and if near a surface where droplets could be deposited
  • Environmental Services has increased disinfection activities in all areas where people are present. This is especially true for Madrona Grove
  • Hand sanitizer and cleaning supplies are readily available in areas frequented by residents and staff
  • As of May 25, we are completing only the most essential work orders, so that staff members are limiting contact with residents as much as possible
  • Essential work orders include anything health/life/safety related such as water, plumbing, HVAC, power, appliances, internet, phone, cable tv
  • Essential + work orders are any non-health/life/safety related work that may be completed in 20 min or less
  • More involved and large-scope non-essential work orders are postponed
  • As of June 1, some community rooms and services are reopening for resident use. Room occupancy is 50%-75% reduced from regular max occupancy levels
  • As of June 5, some resident activities are resuming, all with proper distancing, masks, and infection control requirements
  • Staff who are able to work remotely are working off-campus as much as possible, reducing the number of people coming into contact on campus
The Rose Villa kitchen is fully operational. The only closure for meals is for dining-in at the restaurants. A daily, rotating menu of scratch-made meals for breakfast, lunch, and dinner can be ordered and then delivered to residents with no contact, to their front doors. As of June 2, carryout is available from Harvest Grill in addition to delivery. Rose Villa staff support store-to-door delivery of groceries and other household essentials through online orders and in-store shopping. Independent Living residents may choose to make their own orders of essentials through Instacart or Click-List. The Food & Beverage Department provides the opportunity to purchase store goods through the Rose Villa kitchen. Residents may also shop and cook for themselves if they choose to do so.

Yes! In fact, Norine Mulry, Director of Food and Beverage has expanded the list. Contact the Food & Beverage department for details. And Ruby Jewel ice cream is so far still available!

All vendor deliveries are directed to our loading dock where they are received and processed by a staff member. All resident and staff packages are also delivered to the loading dock and brought into the building by staff to be sorted and delivered. No delivery personnel enter our buildings except for the US Postal Service (by law, we do not handle the US mail). In the event a delivery is made to our main entrance such as a small package or flowers, we have set up a holding table in the entry vestibule for contactless drop-off. Staff then process the item, sanitize, and deliver.
As of May 25, the Weight and Cardio Room is open by appointment with René Swar. Live fitness classes hosted by René Swar, our Wellness Director are available through Zoom twice daily, five days per week. Other virtual classes are made available ad hoc. Classes focus on mind and body strength and are tailored to meet a wide range of mobility and fitness levels. René and other staff members are contacting residents to ask about their personal requirements so that individual needs are met.

Yes, sunshine and fresh air will surely help your mood. Practice physical distancing and have a mask easily available for when / if you come across a neighbor.

During this time when all the community and activity spaces are closed, please refrain from walking in the hallways to help reduce contact with other people.

The mail and package deliveries are business as usual as of the date of this FAQ.

Resident household trash and recycle pick-ups are functioning normally at this time. Resident managed recycling of batteries, light bulbs, and Styrofoam are paused because the centers that take those items are closed.

We are not yet certain how long COVID lives on various surfaces.  Estimates for paper, such as mail, range from hours to days.  Given that there is no easy way to disinfect mail, you may want to consider allowing your mail to sit for several days after you pick it up and performing hand hygiene after touching it.  You could also wear gloves when picking up your mail if you have those available to you. All residents and staff are required to wear a mask when in the South Main building, even when quickly checking for US and cubby mail. 

The health and well-being of our employees is a top priority, and a responsibility we take seriously.  Our goal is to retain staff and emerge from the pandemic with our community intact.

We provide our staff with the latest information from our health care partners regarding keeping themselves healthy.  They are required to stay home if they are unwell.

  • We have committed to providing full paychecks and benefits to eligible employees*, regardless of hours worked due to COVID-19, through June 30, 2020. *Not including vacation, sick time not related to COVID-19, or voluntarily not working due to COVID-19.
  • We hold a weekly virtual manager meeting to share the latest information and encourage open dialogue about COVID-19 and all other Rose Villa operations.
  • Employees are required to wear facemasks while on-shift and are provided the flexibility and space to take breaks and lunches unmasked, to support their well-being. Our residents have been amazing and sewed enough masks for this to be possible by April 9, 2020.
  • Because toilet paper can be scarce, we are able to offer one roll of TP per staff member, per day, at cost.
  • When some staff expressed concern about patronizing a laundromat, we made a washer and dryer available for employees to do their laundry, with a sign-up sheet and with sanitizing items in place.
  • We provide every onsite employee with a complimentary fresh-made meal during their shift.
  • Our Director of Social Services conducts a voluntary monthly support meeting for staff.

We ask every staff person to self-screen before reporting to campus for work. Additionally, every onsite essential employee is screened before entering Madrona Grove. Individuals who present any of the following are restricted from reporting to campus:

  • Fever
  • Cough
  • Shortness of breath (SOB)
  • Sore throat
  • Chills/body/muscle aches
  • Runny nose
  • Nausea/vomiting
  • Diarrhea
  • New: loss of the sense of taste and/or smell

A staff member may return to work with the approval of Rose Villa’s DNS. They must be free of symptoms for a specified period of time, in accordance with our Employee Handbook and COVID-19 protocols issued by governing agencies. Bottom line, we will always err on the side of caution and are being hypervigilant.

We have created a working plan for the gradual reinstatement of services and activities that were postponed in the name of safety and in compliance with the Governor’s “Stay home, save lives” order.  Our intention is to prepare and refine these plans to align with our infection control standards and Clackamas County guiidelines. Details may be found on Touchtown and in print through the Resident Services Counter.
As you can imagine, it is difficult to predict an exact date or time frame. There are a number of dependencies to work through to ensure the safety of residents and staff. It will surely be a very gradual process that will unfold over the coming months.